Twister Sdn. Bhd.
Last updated: 22 December 2025
Twister Sdn. Bhd. (“Twister”, “we”, “our”, or “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, submit a form, or interact with our ecommerce and digital services.
1. INFORMATION WE COLLECT
We may collect the following types of information:
a) Personal Information
When you:
- Contact us via forms
- Request a quotation or demo
- Create an account
- Place an order
- Subscribe to updates
We may collect:
- Full name
- Company name
- Email address
- Phone number
- Billing and business address
- Any information you voluntarily provide
b) Transaction & Payment Information
When you make a purchase through our ecommerce platform:
- Order details (products, quantities, pricing)
- Billing information
- Payment status and reference numbers
⚠️ Important:
Twister Sdn. Bhd. does not store your credit/debit card details. All payment transactions are securely processed by third-party payment gateway providers using industry-standard encryption and security protocols.
c) Technical & Usage Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent
- Cookies and tracking data
This information helps us improve website performance, security, and user experience.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process orders and transactions
- Respond to inquiries and requests
- Provide product information, quotations, and support
- Arrange demos, installations, and after-sales service
- Improve website functionality and ecommerce experience
- Comply with legal and regulatory requirements
- Send service-related communications (not spam)
3. SHARING & DISCLOSURE OF INFORMATION
We may share your information only when necessary with:
- Payment gateway providers (for transaction processing)
- Service providers (hosting, analytics, CRM, email services)
- Logistics or service partners (if applicable)
- Regulatory or legal authorities when required by law
We do not sell, rent, or trade your personal data to third parties.
4. PAYMENT SECURITY
All online payments are processed through secure, PCI-DSS compliant payment gateways. Your payment information is encrypted and handled directly by the payment provider. Twister Sdn. Bhd. does not have access to or store full payment card details.
5. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
- Remember user preferences
- Improve site performance
- Analyze traffic and usage patterns
- Support marketing and analytics tools (e.g. Meta, Google)
You may disable cookies through your browser settings, though some features may not function properly.
6. DATA RETENTION
We retain personal data only for as long as necessary to:
- Fulfill business purposes
- Complete transactions
- Meet legal, accounting, and regulatory requirements
7. DATA PROTECTION & SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or disclosure.
8. YOUR RIGHTS
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
Requests can be made by contacting us using the details below.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
10. CHANGES TO THIS POLICY
Twister Sdn. Bhd. reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
11. CONTACT INFORMATION
For privacy-related inquiries, please contact:
Twister Sdn. Bhd.
📍 6, Jalan P2/6A, Bandar Teknologi Kajang,
43500 Semenyih, Selangor, Malaysia
📞 +6 03-8726 0865 / +6 03-2143 4488
📧 sales@jobsheets.twister.my