Terms of Service

Twister Sdn. Bhd.

Last updated: 22 December 2025

These Terms of Service (“Terms”) govern your access to and use of the website, ecommerce platform, products, and services provided by Twister Sdn. Bhd. (“Twister”, “we”, “our”, or “us”). By accessing our website or using our services, you agree to be bound by these Terms.

1. COMPANY INFORMATION

Twister Sdn. Bhd.
6, Jalan P2/6A, Bandar Teknologi Kajang,
43500 Semenyih, Selangor, Malaysia

📞 +6 03-8726 0865 / +6 03-2143 4488
📧 sales@jobsheets.twister.my

2. SCOPE OF SERVICES

Twister Sdn. Bhd. provides:

  • Digital cutting machines
  • Packaging and finishing systems
  • Software solutions
  • System consultation, installation, and after-sales support

Some products and services are offered via quotation-based sales and may not be available for direct online purchase.

3. WEBSITE & ECOMMERCE USE

You agree to:

  • Provide accurate and complete information when submitting forms or placing orders
  • Use the website for lawful business purposes only
  • Not misuse, disrupt, or attempt unauthorized access to the website or systems

We reserve the right to suspend or terminate access for any misuse or violation of these Terms.

4. PRODUCT INFORMATION & AVAILABILITY

  • Product images, descriptions, and specifications are provided for reference only
  • Actual products may vary due to configuration, upgrades, or supplier changes
  • Availability is subject to confirmation at the time of order or quotation
  • Twister reserves the right to modify or discontinue products without prior notice

5. PRICING & QUOTATIONS

  • Prices displayed online are subject to change without notice
  • Final pricing may vary based on configuration, software, accessories, and services
  • Quotations are valid for a limited period as stated in the quotation document
  • Prices do not include taxes unless stated otherwise

6. ORDERS & PAYMENT

Online Payments

  • Payments are processed through secure third-party payment gateways
  • Twister does not store credit or debit card details
  • Orders are confirmed only after successful payment or official confirmation

Offline / Quotation Orders

  • Payment terms will be stated in the quotation or invoice
  • Full or partial payment may be required before delivery or installation

7. DELIVERY, INSTALLATION & TRAINING

  • Delivery timelines are estimates and may vary due to logistics or supplier factors
  • Installation and training are subject to scheduling and location
  • Customers are responsible for site readiness unless otherwise agreed
  • Additional charges may apply for special requirements or remote locations

8. WARRANTY & AFTER-SALES SUPPORT

  • Warranty coverage varies by product and is specified in the warranty documentation
  • Warranty does not cover misuse, unauthorized modification, or improper operation
  • After-sales support is provided according to service terms and availability
  • Consumables and wear-and-tear parts may not be covered under warranty

9. RETURNS, REFUNDS & CANCELLATIONS

  • Machines, systems, and software are generally non-returnable once confirmed
  • Refunds, if applicable, are subject to written agreement and assessment
  • Order cancellations may incur administrative or restocking fees
  • Custom-configured systems are non-refundable

Please refer to our Refund Policy for detailed terms.

10. INTELLECTUAL PROPERTY

All content on this website, including text, images, videos, logos, trademarks, and software, is the property of Twister Sdn. Bhd. or its licensors and may not be reproduced, distributed, or used without prior written consent.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Twister shall not be liable for indirect, incidental, or consequential damages
  • Liability is limited to the amount paid for the specific product or service
  • Twister is not responsible for business losses, downtime, or loss of profit

12. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or services. Twister Sdn. Bhd. is not responsible for their content, availability, or practices.

13. PRIVACY & DATA PROTECTION

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

14. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

15. CHANGES TO TERMS

Twister Sdn. Bhd. reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this website.

16. CONTACT US

For questions regarding these Terms, please contact:

📧 sales@jobsheets.twister.my
📞 +6 03-8726 0865 / +6 03-2143 4488